Glimpo

Terms of Service

Last updated 21 October 2026

These terms are a binding agreement between you and Trill Brands LLP, a limited liability partnership registered in India (LLPIN AAV-7834, GSTIN 29AARFT5221H1ZT), which operates Glimpo (“we”, “us”). They cover the Glimpo mobile, desktop and web apps, the Glimpo hub software, the glimpo.si website and Glimpo subscriptions (together, “Glimpo”). By creating an account, installing or using Glimpo, or paying for a plan, you accept these terms. If you use Glimpo for an organisation, you accept them on its behalf and confirm you are authorised to do so.

1. Who can use Glimpo

You must be at least 18 years old, or the age of majority where you live, and able to enter a binding contract. You may not use Glimpo if you are barred from receiving software or services under applicable law, including trade sanctions.

2. What Glimpo is

Glimpo is video management software for cameras you own or are authorised to use. The Glimpo hub runs on your own hardware, such as a computer, Raspberry Pi, NAS or server. It connects to your cameras with credentials you provide, records video, and saves it to storage you choose and control, such as Google Drive, Dropbox, OneDrive, an S3-compatible bucket or a local disk. We do not host, store or have access to your video.

3. Licence

While you comply with these terms and your plan is active (or in trial), we grant you a personal, non-exclusive, non-transferable, revocable licence to install and use Glimpo within the limits of your plan. Glimpo is licensed, not sold. We and our licensors keep all rights, title and intellectual property in Glimpo, including its software, design and the Glimpo name and logo. Open-source components are licensed under their own licences, which take precedence for those components.

4. Lawful and responsible use

You are solely responsible for your cameras and how they are used. You agree to:

• connect only cameras you own or are authorised to access, covering property you own, occupy or manage;
• comply with all laws that apply to you on recording, privacy, data protection, audio recording and consent, including putting up notices where the law requires them;
• not record people where they reasonably expect privacy (such as bathrooms, changing areas or the private rooms of others), and not use Glimpo to track, monitor, harass, stalk or intimidate anyone;
• not access or attempt to access cameras, accounts, hubs or networks that are not yours;
• not copy, modify, reverse engineer, decompile, resell, sublicense or rent Glimpo, bypass licence or plan limits, or interfere with our services, except where the law expressly allows it;
• not use Glimpo to store or share unlawful content, including content that exploits children.

We may suspend or terminate access, without refund, if we reasonably believe Glimpo is being used in breach of this section, and we may cooperate with lawful requests from authorities.

5. Your account, hub and keys

Keep your devices, sign-in codes, pairing codes, cloud accounts and recovery key secure, and tell us promptly at support@glimpo.si if you suspect unauthorised use. Cloud uploads are encrypted end to end with keys only you hold. If you lose your recovery key, nobody, including us, can decrypt that footage.

6. Plans, trial and billing

• Free trial. Each new hub includes a 3-day free trial of the Pro plan. You are not charged during the trial. After it ends, a paid plan is required to keep using the apps.
• Plans and limits. Plans differ by number of cameras, sites and features, as shown on our pricing page at the time you buy. Add-ons extend plan limits for as long as the plan is active.
• Automatic renewal. Subscriptions renew automatically each month or year at the then-current price, and the payment method on file is charged, until you cancel. You can cancel anytime; access continues until the end of the paid period.
• Merchant of record. Purchases on our website are sold and processed by our reseller and merchant of record, Dodo Payments, which may appear on your card statement, issues your invoice and collects applicable taxes such as GST or VAT. Their buyer terms also apply to the transaction. Purchases inside the iOS or Android app are billed by Apple or Google under their terms.
• Taxes and currency. Prices may be shown in your local currency. Prices on our website include applicable taxes such as GST or VAT; the price you see is the price you pay. Your bank may charge conversion or foreign-transaction fees.
• Failed payments. If a renewal payment fails, we and our payment partner may retry it. If it still fails, your plan may be paused or downgraded until payment succeeds.
• Price changes. We will give at least 30 days’ notice of a price change to an existing subscription. It applies from your next renewal, and you can cancel before then.

Refunds are covered by our Refund Policy. Please contact us before raising a chargeback; we resolve most billing issues quickly. Accounts with unjustified chargebacks may be suspended.

6a. The beta program

• Joining. While Glimpo is in beta, you join the beta when you download it: you confirm your email and agree that beta builds send crash and usage diagnostics, as described in our Privacy Policy. Beta builds are pre-release software. They may have bugs, change or lose features, and need updates more often.
• Free View plan. While you are in the beta, your Glimpo account gets the View plan at no charge. It is a promotional plan: it ends when you leave the beta or when the beta closes. We will tell you at least 30 days before the beta closes. Paid plans you buy are separate and are not affected.
• Leaving. You can leave the beta at any time on your account page. That stops diagnostics and ends the free View plan. Your account, footage and paid plans stay. You can rejoin later.
• Perks. When the beta closes we intend to offer testers early-tester perks, such as a founding-tester price. What we offer, to whom and for how long is up to us, and nothing is owed until we offer it in writing.

7. Third-party cameras, services and integrations

Glimpo works with cameras, NVRs, cloud storage, push-notification and sign-in services made by other companies. We do not control them, and their availability, firmware, APIs and terms can change at any time, which may stop a feature from working. Some brand integrations are labelled beta and may be limited or withdrawn. Your use of those services is governed by their own terms. Brand names are trademarks of their owners. Glimpo is not affiliated with, sponsored or endorsed by them.

8. Not an emergency or monitoring service

Glimpo is not a professional security, alarm or monitoring service and does not contact emergency services. Recording, detection, AI search and alerts can be delayed, inaccurate or missed because of power, network, camera, storage or provider issues. Do not rely on Glimpo as your only means of protecting people or property.

9. Updates and changes to Glimpo

We continually improve Glimpo and may add, change or remove features. Some updates may be required to keep using it. If we remove a core paid feature during a period you have paid for, you may ask for a pro-rated refund for the rest of that period.

10. Feedback

If you send us ideas or feedback, we may use them without obligation to you.

11. Disclaimer of warranties

To the fullest extent permitted by law, Glimpo is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including fitness for a particular purpose, merchantability, non-infringement, or that Glimpo will be uninterrupted, error-free or capture every event.

12. Limitation of liability

To the fullest extent permitted by law, we and our partners, employees and suppliers are not liable for any indirect, incidental, special, consequential or punitive damages, or for loss of footage, data, profits, revenue, goodwill or property, or for loss caused by your cameras, network, storage provider, third-party services or misuse, even if advised of the possibility. Our total liability for all claims relating to Glimpo is limited to the amount you paid for Glimpo in the 12 months before the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited by law, or your statutory rights as a consumer.

13. Indemnity

You will indemnify and hold harmless Trill Brands LLP and its partners and employees from claims, losses and costs (including reasonable legal fees) arising from your cameras’ recordings, your breach of these terms, or your violation of any law or the rights of another person.

14. Suspension and termination

You can stop using Glimpo at any time and cancel your subscription as described above. We may suspend or end your access if you materially breach these terms, if required by law, or if we discontinue Glimpo, in which case we will give reasonable notice and refund any unused prepaid period. Sections 3 (ownership), 11 to 13 and 16 survive termination. Your footage remains in your own storage either way.

15. Changes to these terms

We may update these terms. We will post the new version here with a new date and notify you in the app or by email of material changes at least 14 days before they take effect. Continuing to use Glimpo after that means you accept them.

16. Governing law and disputes

These terms are governed by the laws of India. Before starting any formal proceedings, please contact us so we can try to resolve the issue informally within 30 days. Subject to any mandatory consumer law of your country of residence, the courts at Bengaluru, Karnataka, India have exclusive jurisdiction.

17. General

These terms, together with our Privacy Policy and Refund Policy, are the entire agreement between you and us about Glimpo. If any part is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not transfer these terms without our consent; we may transfer them in a merger, acquisition or sale of assets. We are not responsible for delays caused by events beyond our reasonable control.

18. Contact

Trill Brands LLP (operating Glimpo)
Registered office: C 1/280, Chiranjeev Vihar, Ghaziabad, Uttar Pradesh 201002, India
Principal place of business: 677, 27th Main Road, Sector 1, HSR Layout, Bengaluru, Karnataka 560102, India
Email: support@glimpo.si