Glimpo

Refund and Cancellation Policy

Last updated 21 October 2026

Glimpo is sold by Trill Brands LLP. Website purchases are processed by our merchant of record, Dodo Payments. We want you to be sure before you pay, which is why every new hub starts with a 3-day free trial of Pro. This policy explains how cancellations and refunds work.

1. Free trial

You are not charged during the trial. If you don’t choose a paid plan, nothing is billed. If you subscribe during the trial, billing starts on the date shown at checkout.

2. Cancelling

You can cancel anytime from the billing portal linked in your receipt email, from the app, or by emailing us. Cancellation stops future renewals. Your plan stays active until the end of the period you’ve already paid for, and is not otherwise refunded except as below. Your footage stays in your own storage.

3. Refunds for website purchases

• Annual plans: full refund if you ask within 14 days of the first payment or of a renewal.
• Monthly plans: refund of the first monthly payment if you ask within 7 days of it. Later monthly payments aren’t refunded, but you can cancel anytime.
• Add-ons: follow the plan they’re attached to.
• Upgrades and downgrades: upgrades take effect immediately with the price difference pro-rated. Downgrades take effect at the next renewal and are not refunded for the current period.
• Camera doesn’t work: if Glimpo can’t work with a camera you bought it for and our support can’t fix it, we’ll refund the current period in full.
• Billing errors: duplicate or incorrect charges are always refunded in full.
• Where your local consumer law gives you more rights, those rights apply.

4. When refunds aren’t given

• Requests after the windows above, except for billing errors or where the law requires otherwise.
• Accounts suspended for breaching our Terms of Service, including unlawful recording or misuse.
• Repeated refund requests that suggest abuse of this policy.

5. How refunds are paid

Approved refunds are issued by Dodo Payments to the original payment method, in the original currency. They normally appear within 5–10 business days, depending on your bank. We can’t control currency-conversion differences or bank fees. A refunded subscription ends immediately.

6. App Store and Google Play purchases

Subscriptions bought inside the iOS or Android app are billed by Apple or Google, and refunds are handled by them under their policies. Request one at reportaproblem.apple.com or through Google Play’s order history. We’re happy to help if you contact us.

7. Chargebacks

Please contact us before disputing a charge with your bank. We resolve most issues within 2 business days. Raising a chargeback suspends the related subscription until it is resolved.

8. How to ask

Email support@glimpo.si from the address you used to buy, with your order or invoice number and the reason. We reply within 2 business days.